Terms and Conditions
Code Compliance. Homeowners are responsible for ensuring their property meets all City compliance codes, including proper pool fencing, self‑latching gates, waste line requirements, and all safety measures. Pools must follow local regulations to maintain safe, legal, and code‑approved operation.
Payment for Services. Autopay is required for all active accounts. Services may be paused if a balance becomes past due, and late fees may apply. Partial months are prorated to ensure fair and accurate billing.
Service Pauses. Submerge, LLC may pause service for up to 4 weeks per year for holidays, vacation, or illness, with notice provided whenever possible. To maintain consistent and predictable billing, we include four non‑billed fifth weeks each year, which help balance any skipped service weeks throughout the year.
Communication. Submerge, LLC communicates through text, phone, or email, and all parties must keep their contact information current and respond promptly. Text and email serve as the primary methods for formal communication, ensuring fast, reliable updates and clear documentation for your account.
Access & Safety. Homeowners must secure pets and children and provide gate codes or access instructions when needed. Submerge, LLC is not liable for issues resulting from unsecured access. If entry is blocked, unsafe, or restricted, service may be skipped for that visit.
Weather Delays. Service may be limited, delayed, or rescheduled due to inclement weather conditions. Submerge, LLC prioritizes safety for both homeowners and technicians and will resume service as soon as conditions allow. Weather‑related adjustments help protect equipment, ensure accurate water treatment, and maintain safe working environments.
Chemicals: Basic chemicals are included and stocked with regular service. Specialty chemicals—such as algaecides, phosphate removers, and other advanced treatments—incur additional charges and are invoiced separately. This ensures your pool receives exactly what it needs for safe, balanced, and effective water care.
Repairs. Major repairs require customer approval before work begins. Repairs over $250 require a 50% deposit, while minor repairs under $50 may be completed as part of routine maintenance to keep your system running smoothly. This ensures transparency, timely care, and clear expectations for all repair services.
Filter Maintenance. Filters must be kept in good working condition to ensure proper circulation and water quality. DE and cartridge filters should be professionally cleaned every six months. An additional service charge applies for filter cleaning.
Plaster Disclaimer: Submerge, LLC is not responsible for plaster staining. Natural mineral content in the water may cause shading, discoloration, or surface variation over time. Maintaining proper water chemistry helps minimize these effects, but some staining is a normal part of pool ownership.
All services provided by Submerge, LLC are governed by our Terms & Conditions. A signed Service Agreement and a signed Credit Card Consent Form are required before any pool cleaning, maintenance, or repair work begins. These agreements ensure clear expectations, consistent communication, secure billing, and a smooth, professional experience for every homeowner.
Credit Card Consent Form states the authorization will remain in full force and effect until Submerge, LLC receives written request for termination of monthly service. Text messages are not accepted. Notice must be provided in a manner and timeframe that allows Submerge reasonable opportunity to act upon it. Customers may manage autopay settings through the Customer Portal powered by Skimmer located on our website. Autopay is designed to ensure uninterrupted service. If autopay is disabled and payment is not received by the first of the month, service may be delayed or paused until payment is received and processed. Submerge does not offer prorated billing for any service interruptions resulting from unaccepted or incomplete payments. Autopay is is not turned on for individual service jobs, but a form may still necessary to obtain payment. Submerge, LLC respects your privacy. Personal information will never be shared with third parties and will only be used in accordance with the terms outlined in your service agreement.
Photo & Media Consent Form By providing consent, the customer authorizes Submerge, LLC to capture and use photos or videos of their pool, pool equipment, and service‑related areas. These images may be used for pool service documentation, customer updates, training, and marketing or promotional materials, including the company website, social media, print materials, and digital advertising.
Submerge, LLC will never share personal information, addresses, or identifying details. All images will be used solely to showcase professional pool cleaning, pool maintenance, and before‑and‑after service results, and will always reflect the company’s Christian‑owned, veteran‑owned, and family‑owned values.
Customers acknowledge that Submerge, LLC may take before‑and‑after photos or videos during service, that no compensation is provided for the use of these images, and that permission may be revoked at any time through written notice, applying to future use only.